28 Jul 2016

The Casino Regulatory Authority (CRA) held the 4th Singapore Symposium on Casino Regulation and Crime on 28 - 29 July 2016 at the Concorde Hotel, Singapore. The two-day event provided a platform for CRA officers and invited regulators from Asia to hear first-hand the trends and challenges of casino regulation, and covered topics such as Regulatory Enforcement and Supervision, Regulating Integrated Resorts in Asia, and Social Safeguards.

The Guest-of-Honour for the opening ceremony was Mr. Lee Tzu Yang, Chairman of CRA. Click here to view his speech.

Symposium Programme

28 July 2016, Thursday

Plenary Session 1 - Ensuring Suitability in a Globalised Casino Landscape
Plenary Session 2 - Remote Gambling and Technological Developments within the Gaming Industry
Plenary Session 3 - Casino Crime and Prevention of Money Laundering

29 July 2016, Friday

Plenary Session 4 - Regulating Integrated Resorts in Asia
Plenary Session 5 - Responsible Gambling, Problem Gambling and Social Safeguards
Plenary Session 6 - Regulatory Enforcement and Supervision


Speakers at the 4th Singapore Symposium on Casino Regulation and Crime include:

Paulo Martins Chan


Mr. Paulo Martins Chan is currently the Director of the Gaming and Inspection Coordination Bureau, Macau. Details of his CV are listed below.

Academic Background

  • Master of Law, Macau University of Science and Technology
  • Bachelor of Law, University of Macau

Professional Experience

  • 1st December 2015 till present, Director of Gaming and Inspection Coordination Bureau
  • 1st December 2009 till present, Assistant Prosecutor of Public Prosecutions Office
  • 22nd June 1998, Prosecutor
  • 1995 to 1998, the Head of Translation Centre of Public Administration and Civil Service Bureau

Other Duties

  • Since 1999, Lecturer of Courses for Public Prosecutions Office, Legal and Judicial Training Centre, Legal Affairs Bureau, Judiciary Police, Public Security Forces Affairs Bureau, University of Macau and Macau Bar Association
  • 2006 to 2014, Assistant Professor of Patrimonial Family Law and Succession Law, Faculty of Law, University of Macau (part time)
  • 2009 to 2012, Senior Member of Committee of Lawyers (representative of Public Prosecutions Office)
  • 2009 to 2012, Lecturer of 3rd and 4th 'Training Courses and Internships for Magistrates to the Court and Public Prosecutions Office'
  • 2010 to 2013, Temporary Member of the Teaching Committee for 4th 'Training Course and Internship for Magistrates to the Court and Public Prosecutions Office'
  • 2012 till present, Member of the Advisory Committee for Undergraduate Educational Reform, Faculty of Law, University of Macau

Chew Wan Lin


Ms. Chew is currently heading the Anti-Money Laundering Policy Branch in the Commercial Affairs Department (CAD). She has around 9 years of experience in Anti Money Laundering / Counter Financial Terrorism (AML/CFT) work. Her responsibilities include providing policy inputs on the enforcement of Singapore’s AML/CFT regime. She participates actively at international AML/CFT fora like the Financial Action Task Force Plenary meetings, as part of a delegation representing Singapore.

Prior to her current posting, Ms. Chew was an analyst in the Suspicious Transaction Reporting Office (STRO), the Financial Intelligence Unit (FIU) of Singapore. During the course of her work, she has successfully detected a number of cases of unlicensed money lending, illegal gambling, fraud, suspected terrorism financing and money laundering. She has also conducted money laundering investigations into a spate of lottery/Nigerian scams.

Mark D'Andrea


Mr. Mark D'Andrea currently works for the UK Gambling Commission as their remote gambling advisor. Prior to this he was the National Compliance Manager for Remote Gambling responsible for compliance oversight of online gambling operators licensed by the Gambling Commission. During this time he provided the technical expertise for a review of remote gambling legislation which ultimately led the Department to change the British Gambling Act into a point of consumption model of regulation in 2014.

Mr. D'Andrea has a background in gambling regulation having previously worked in various roles for the Queensland state regulator in Australia for ten years, starting in the internal testing lab performing game testing as well as system and communication protocol evaluation and technical standards development. Following this he worked in the Compliance division responsible for performing technical and controls related inspections of the machine gaming, betting, lotteries and casino sector.

Mr. D'Andrea has been actively involved in international cooperation between regulators, and has co-chaired the eGambling working group for the Gambling Regulators European Forum. He currently acts as Secretariat for the International Association of Gambling Regulators eGambling knowledge sharing group. Mark’s formal education is in Information Technology and he is a Certified Information Systems Auditor (CISA).

Sally Elloyan

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Ms. Sally Elloyan is the Deputy Chief of the Investigations Division for the Nevada Gaming Control Board.

In that position, she manages a team of investigators responsible for the review and investigation of privately held entities and individuals applying for licensure in the gaming industry in Nevada. She has worked extensively with gaming jurisdictions within the United States and internationally conducting investigations and providing guidance to new and emerging gaming jurisdictions. Ms. Elloyan has held progressively responsible positions within the Nevada Gaming Control Board for the past 28 years to include Agent, Supervisory Agent, Manager of Applicant Services, and Executive Secretary for the Nevada Gaming Control Board and Nevada Gaming Commission. In addition to her regulatory experience she spent three years working in the gaming industry for two manufacturers, Sierra Design Group and Bally Technologies. Ms. Elloyan holds a Bachelor of Science degree in Business Administration from San Diego State University in San Diego, California.

Jon Kelly

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Dr. Jon Kelly is a leading expert on play safeguards and problem gambling prevention. Since 1997 he has been CEO of the Responsible Gambling Council.

The Responsible Gambling Council (RGC) is an independent, non-profit organization committed to problem gambling prevention and with a reputation for high-quality research. Founded in 1983, RGC has established an internationally acclaimed record of achievement in research and analysis, evaluation/program review, standards development and program design. The RGC has now accredited over 70 venues and on-line gaming sites through the RG Check program designed to be the gold standard for responsible gambling.

Dr. Kelly has been invited to present on responsible gambling issues at conferences and seminars around the world including New Zealand, Norway, Australia, Italy, the United States, Singapore, Macau, Panama, the United Kingdom and Canada. Since 2011 he has been a Member of Singapore’s International Advisory Panel on gambling safeguards.

Dr. Kelly is a graduate of the University of Western Ontario and holds a doctorate from the University of Edinburgh. He has an extensive background in public services and the non-profit sector. In the past, he has held several Policy Advisor positions in the Ontario government. Dr. Kelly has held positions as Director of Services for Disabled Persons and the first Director of the Ontario’s Provincial Anti-Drug Secretariat.

Leow Teck Wee


Mr. Leow Teck Wee is the Deputy Head of the Casino Crime Investigation Branch (CCIB), Criminal Investigations Department (CID) of the Singapore Police Force.

He has direct oversight of investigation officers taking charge of all casino crime cases in Singapore. These include complex casino syndicated crimes and cheating in the two casinos in Singapore. He has been with CCIB since 2012 during which he served as the OC Team and subsequently he was promoted to the current post as its Deputy Head in 2015. He is also supervising the administration of the Commissioner of Police Exclusion Order (CP EO) which allows police to exclude persons from entering the casinos, in accordance with the provisions laid down in the Casino Control Act.

Before his current stint with CCIB, Mr. Leow served in CID’s Research, Policy and Organisational Development Division. He was the lead secretariat for CID’s Workgroup for Criminal Procedure Code (CPC) 2010 Review Implementation which saw extensive changes and enhancements in the law governing police powers and processes for criminal justice. Mr Leow was also instrumental in driving Police’s publicity and awareness efforts for the Anti-Unlicensed Moneylending Campaign in 2011-12 when police launched its first-ever TV commercial on anti-unlicensed moneylending messaging.

Mr. Leow also served as a Police Prosecutor in the State Courts (formerly known as Subordinate Courts) for 4 years. He has handled several court trials and was also concurrently the resident Court Prosecution Officer in the Court of First Mention which processed all criminal cases prosecuted in the District Court.

In his current posting with CCIB, Mr. Leow has the privilege to work with the casino investigations agencies both regionally and internationally such as the Gaming-related crimes division of the Macau Judiciary Police and the Enforcement Division of the Nevada Gaming Control Board’s Gaming Division. He has received training in basic as well as advanced gaming protection and is also the current advisor for CCIB’s casino crimes news publication “Chips & Cheats” which is circulated via email to casino regulators and casino crime investigation agencies both locally and internationally.

Mr. Leow graduated from the Nanyang Business School at Nanyang Technological University in Singapore with a Bachelor of Business (Merit), specialising in Human Resource Consultancy. He is also a trained facilitator having completed and attained a Post-Graduate Diploma in Change Management from the Civil Service College in Singapore. He has experience in handling change management projects.

In 2015, Mr. Leow was awarded the Ministry of Home Affairs - Minister’s National Day Commendation Award for his role as Lead Investigator in the Joint Investigation Team for Global Match Fixing Task Force. He has served in the Singapore Police Force for the past 15 years and looks forward to more challenges ahead as a Senior Police Officer.

Lim Yun Chin


Dr. Lim Yun Chin is a Consultant Psychiatrist at Raffles Hospital and Head of the Raffles Counselling Centre. Details of his CV are listed below:

Current Appointments:

  • Consultant Psychiatrist, Raffles Hospital and Head Raffles Counselling Centre
  • Council Member, National Council on Problem Gambling (NCPG)
  • Director, WE Care, Community Services for Addiction
  • Teaching fellow, NUH Dept of Psychological Medicine

Previous Appointments:

  • Consultant Psychiatrist, Woodbridge Hospital
  • Forensic Psychiatrist, Changi Prison Hospital
  • Psychiatrist to Prisons and Drug Rehabilitation Centres, Singapore
  • Vis Consultant to IMH, Community Addiction Programme
  • Vis Consultant, SGH
  • Clinical Teacher, NUH Dept of Psychological Medicine
  • President of the Singapore Psychiatric Association and
  • Vice-Chairman of the Academy of Medicine, Psychiatric Chapter
  • Committee on Psychiatry, School of Post Graduate Medical Studies, NUS
  • Started the Alcohol Addiction program in WH and Head Alcohol Addiction Unit
  • International Fellow on Addiction at the University of Minnesota Addiction Program on a HMDP Fellowship as well as Hazelden Foundation, USA
  • Presented papers on Alcohol Addiction at Medico-Legal Seminars


  • Chapter on Drug abuse in Textbook on Psychiatry for Doctors and Medical Students (Armour Publishing)
  • Chapter on Heroin Abuse in Drug Abuse in Singapore (Heinneman)
  • Mental Health book entitled Hurting Heart

Mike Sarquis

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Mr. Mike Sarquis was appointed Executive Director of the Queensland's Office of Liquor and Gaming Regulation as of 1 July 2008, having formerly held the position of Executive Director of the Queensland Office of Gaming Regulation from October 2006. His responsibilities include managing the gaming and liquor regulatory licensing and compliance regimes and implementing the responsible gambling strategy and harm minimisation programs. The position also has responsibility for the administration of the gambling community benefit fund.

Mr. Sarquis’s qualifications include a Bachelor of Business (Accountancy) from the then Queensland Institute of Technology and a Graduate Diploma of Business (Professional Accounting) from the Queensland University of Technology.

Mr. Sarquis is also a current member of the Gambling Community Benefit Committee, the Responsible Gambling Advisory Committee, and is a member and former vice president and board member of the International Association of Gaming Regulators.

Audrey Seah


Ms. Audrey Seah heads the Gambling Safeguards Division in the Ministry of Social and Family Development, Singapore. The team formulates and coordinates policies and programmes to address the harms of problem gambling. The work involves upstream public education efforts to the provision of counselling and treatment services for problem gamblers.

Ms. Seah has been with the public service sector for 20 years. She has worked on a range of community matters, developing policies for aging and disability issues, racial and religious harmony, as well as the promotion of volunteerism and philanthropy. Prior to joining the Gambling Safeguards Division at the Ministry of Social and Family Development, Ms. Seah was at the Ministry of Culture, Community and Youth.

Moosad Sreedharan


Mr. Moosad Sreedharan joined BMM in 1992 and has led a team of engineers primarily responsible for testing of various gaming equipment, complex casino systems and jackpot systems. He was instrumental in testing the central monitoring and jackpot systems operating in Melbourne Crown Casino, Starcity Casino in Sydney, Marina Bay Sands Casino in Singapore and has performed a number of large casino system audits such as the CMS operating in Motor City Casino in Detroit and Sky City Casino in Christchurch. Mr. Sreedharan also lead the team in conducting the evaluation of the server based system currently operating in Pechanga Casino in California.

Mr. Sreedharan is a member and active participant in the Australian National Standards working party, the NSW two-way communication protocol committee and New Zealand Standards review committee.

Mr. Sreedharan is the primary author of a number of technical standards and protocols. The most recent ones are the Online gaming standards to be adopted by the Government of Sikkim and the updating of the Interactive Gaming Technical Requirements for Tasmanian Gaming commission. He is also the primary author for the Chilean standards and the TITO protocol used by NSW. Currently he is the most active participant in the development of Macau Standards being developed by DICJ and is preparing a number of Standards for the Victorian Commission for Liquor and Gambling Regulation. Mr. Sreedharan performed the review of Singapore Standards for BMM and provided valuable feedback to CRA. Currently he is the Senior Vice President, Technical Compliance Australia – Asia Pacific and is responsible for providing advice on technical compliance on all types of gaming equipment for all the staff in the BMM labs operating in the Asia-Pacific region.

Prior to joining BMM, Mr. Sreedharan's expertise is principally in the computer systems engineering area. He has in-depth knowledge in the communication equipment manufacturing industry where he has specialized in the design, engineering system integration and testing of large scale tactical defence communication equipment.

He holds a degree in Electronics & Communications Engineering and a graduate diploma in Computer Science.

André Wilsenach

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Mr. André Wilsenach is the Executive Director of International Center for Gaming Regulation, established in partnership between UNLV’s International Gaming Institute (IGI) and the William S. Boyd School of Law, aimed at promoting international best practices in gaming regulation.

Mr. Wilsenach is a graduate of the University of Pretoria in South Africa and worked for the University of Pretoria, Africa Institute of South Africa, Development Bank of Southern Africa, Ernst &Young and the South African Government prior to a longstanding career in gaming.

In 1995, he was appointed to a Commission aimed at advising the South African Government on the legalisation of gaming in South Africa. During the period 1995 to 2000 he was CEO of one of the South African provincial gaming boards whilst serving on the National Gambling Board of South Africa. In 2001 he was appointed CEO of ZMS, a private company established to render electronic monitoring systems and services to the National Gambling Board of South Africa. In 2002 he was appointed Executive Director of the Alderney Gambling Control Commission where he regulated the eGambling industry until January of 2016.

In his capacity as gaming regulator Mr. Wilsenach was instrumental in promoting regulatory best practices around the world. He was the keynote speaker at the first international eGambling Summit held in the United Kingdom in 2006. He gave testimony to the Financial Services Committee of the US House of Representatives concerning the introduction of the Internet Gambling Regulations Enforcement Act, 2007. He was a keynote speaker at the American Gaming Association’s 2008 Global Gaming Summit in Las Vegas, and in 2012 gave testimony to the UK Culture, Media and Sport Select Committee regarding their new regulatory framework.

Mr. Wilsenach is a former President of the International Association of Gaming Regulators and is an active member of the International Masters of Gaming Law and the International Association of Gaming Advisors.

Regulatory Insights


Speakers at the 4th Singapore Symposium on Casino Regulation and Crime give us their first-hand regulatory insights into developments around the world.

Q: What are the useful insights for regulators that may be drawn from Singapore’s experiences with treating, mitigating and preventing problem gambling?



The great majority of the population does not experience problems with gambling at the casino. It is the vulnerable population that society needs to evoke a response. The public health strategy adopted by Singapore is essentially focused on Prevention of Harm by measures to protect the vulnerable or potentially vulnerable in society rather than preventing access to the casinos. Thus the strategy that has received the greatest evaluative attention internationally is Exclusions, either mandated or voluntary. This includes the whole range of interventions from total abstinence for a minority of individuals to that of controlling or setting limits on others whose gambling activities have been flagged as an issue of concern.

Challenges confronting the authorities in the effective implementation of such a program are the accurate identification of vulnerable individuals. Building up capability in fine-tuning the identification of vulnerable citizens remains a work in progress. So far, the enforcement and monitoring of such vulnerable individuals have proceeded uneventfully with the high level of co-operation between the regulators and the industry coupled with the overwhelming support of the general public. Industry staff could also contribute to these goals by being trained in identifying such vulnerable individuals and persuading them to opt for voluntary limits.

Apart from implementing the exclusion/visit limit measures, it is also important to expand our view of such measures and to see them as a gateway to formal treatment. Providing treatment and access to professional help services once an individual has been excluded is the keystone of the strategy. These services include referrals for problem gamblers and their families to the specialised clinical services such as the National Addictions Management Service and Thye Hua Kwan Family Service Centres. Formal evaluation of problem gambling treatment services are on-going and ensuring the best practices of these services is critical if we are to understand and fill the gaps in the provisions of such services.

Q: What is the measure for regulatory effectiveness?

Symposium2016_Andre Wilsenach


  • A financially successful gaming industry;

  • An innovative gaming industry;

  • Gaming operators actively supporting and maintaining full compliance with the regulatory framework;

  • Being appreciative of the interests of the public and their need for protection; and

  • Ethical behaviour being practiced by both the regulator and gaming operator.

Q: How has Queensland’s regulatory landscape evolved, and what are the implications for both existing and new operators?

Symposium2016_Mike Sarquis


There has been considerable local and international investor interest in Queensland’s four existing casinos resulting in the change of ownership of one property and significant equity acquisitions or proposed acquisitions of other licensees.

Additionally the Queensland Government has been committed to improving and expanding tourism infrastructure and has been seeking proposals for the development of a metropolitan integrated resort and up to two regional integrated resorts with the potential for associated casinos.

This has resulted in OLGR reassessing how it can adequately resource a significantly increased number of suitability investigations involving international organisations, and deal with associated corporate, cultural and language differences.

The Queensland Government has now adopted a cost recovery approach which permitted OLGR to increase its investigative resources, contract legal and accounting firms with experience in relevant overseas jurisdictions and allow for travel to those countries to conduct appropriate investigations.

These changes in the Queensland casino landscape have also had significant implications for the new and existing operators. Increased competition is evident and operators are seeking to gain a greater share of the international tourism market and attract national and international premium players. In building their patron base operators are primarily targeting the Asian region in addition to the local market.


Chairman Opening