"The nature of my work allows me to meet many casino patrons from all walks of life. One of them was an elderly patron who was potentially addicted to gambling. I met her when she visited the casino despite being excluded, and was completely unaware that she was committing an offence by doing that.
I listened to her and learned about the grievances and family problems she was facing.
After explaining the legal implications of her actions, I encouraged her to receive professional counseling and also referred her to the National Council on Problem Gambling for help.
Before joining the Casino Regulatory Authority 2.5 years ago, I worked at the Singapore Police Force for 7 years. My past working experience in SPF definitely helped me in my current work, and I love being part of a team that has passion for what we do.
It's more than policing policies - I'm glad that I get to help people and the sense of achievement that comes with the closure of each case keeps me going."