Unresolved Gaming Dispute Investigation
If you are a patron of a casino with an unresolved dispute with the casino operator, you may in specified circumstances request for the CRA inspector to investigate into the dispute. The CRA Inspector will consider your request if the dispute concerns your alleged winnings, alleged losses or the manner in which a casino game is conducted.
Pursuant to the Casino Control Act (Cap. 33A) and the Casino Control (Patron Dispute Resolution) Regulations 2009, the dispute is dealt with differently depending on the amount involved:
(a) If the dispute involves an amount of at least S$1,000, the casino operator is required to notify the CRA Inspector immediately. The CRA Inspector will then conduct an investigation into the dispute.
(b) If the dispute involves an amount of less than S$1,000, the casino operator is required to notify you immediately of your right to request for the CRA Inspector to conduct an investigation into the dispute. You must inform the CRA Inspector no later than 7 days after the casino operator informs you of your right. If your request for an investigation is not made within the 7-day timeframe, the CRA Inspector has the right to reject your request unless there are good reasons for the delay.
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Request Form for Investigation by the CRA Inspector
The request for an investigation by the CRA Inspector to investigate a gaming dispute shall be made in writing via the Patron Dispute Report.
The completed Patron Dispute Report must be submitted to the CRA via an email to CRA_ICD@cra.gov.sg, faxed to +65-6273-0917 or mailed in to:
Casino Regulatory Authority of Singapore
460 Alexandra Road PSA Building #01-01
Singapore 119963
Attention: Executive, Inspection and Compliance Department
Please click here to access the Services & Forms Page.
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Request for Reconsideration of the CRA Inspector's Decision
If you are a patron who is not satisfied with the CRA Inspector's decision, you may request for the Casino Regulatory Authority of Singapore to reconsider the decision.
The Casino Regulatory Authority of Singapore (the "Authority") has, pursuant to section 112(4) of the Casino Control Act (Cap. 33A), appointed an independent committee called the Patron Dispute Commitee to reconsider the decisions of any Inspector of the Authority in relation to patron disputes.
A request for reconsideration shall be made in writing via the official Reconsideration Form not later than 15 days after the date of the CRA Inspector's decision.
The completed Reconsideration Form must be submitted to the CRA via an email to feedback@cra.gov.sg, faxed to +65-6273-0917 or mailed in to:
Casino Regulatory Authority of Singapore
460 Alexandra Road PSA Building #01-01
Singapore 119963
Attention: Patron Dispute Committee Secretariat
Please click here to access the Services & Forms Page.
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